CX Genie is an AI customer service platform founded by Son Nguyen (Vietnam, based in Ho Chi Minh City). The product allows businesses to create AI Agents to automatically respond to customers 24/7 across multiple channels such as Messenger, WhatsApp, Instagram, Shopify, Discord, Telegram — all without coding.

This platform is not just a simple chatbot but combines a Helpdesk system, Ticket Management, automated Workflow, and the ability to transfer from AI to a real employee when needed. CX Genie also supports emotion recognition, automatic tagging, lead collection, and CSAT reporting to measure service quality.

The product has more than 100,000 users, has a rating of 4.3 on AppSumo with 85 reviews, and has previously reached Top Product of the Day on Product Hunt. Notably, CX Genie has a White Label package for agencies — allowing partners to brand it as their own to resell to their clients.

CX Genie offers a free version (200 conversations/month, 1 seat), with paid plans starting at $39.99/month.